HOPE (Hope Enterprise Corporation, Hope Credit Union and Hope Policy Institute) provides financial services; leverages resources; and engages in advocacy that strengthens the financial health of people in under-resourced Deep South communities. Since 1994, these efforts have benefited more than three million people in Alabama, Arkansas, Georgia, Louisiana, Mississippi and Tennessee, and influenced billions in persistent poverty communities across the nation. Learn more at https://www.hopecu.org/ .

Title: Manager of Operational Reporting
Department: Decision Science and Insights
Reports To: Senior Vice President, Decision Science and Insights
Supervises: Business Analysts
Job Classification: Exempt, Full-time
Remote:

The Manager of Operational Reporting oversees a team of business analysts, ensuring the delivery of accurate and timely data insights to support organizational decision-making. The Manager of Operational Reporting will provide oversight to senior, executive, and departmental key stakeholders regarding data-centric activities, tools, and technologies to help solve HOPE use cases with data-driven decisions.

This position is in the Jackson MS corporate office or available via telecommute within our six-state footprint, including AL, AR, GA, LA, MS, and TN. Occasional travel to the corporate office in Jackson, MS for in-person team meetings is required.

Responsibilities

Becomes a subject matter expert regarding HOPE data systems and business processes, workflows, data collection, and system connection points
Recruits and manages a team of data analysts, acting as a coach and mentor offering expertise in best practices for data management, data quality, and data analytics
Stewards, manages, and assigns Decision Science projects and adhoc requests via the Decision Science ticketing system
Oversees timely and accurate submission of required data reporting to internal and external stakeholders, including the HOPE board of directors, business units, regulators and auditors and investors
Collaborates with technology leaders, business partners, and peer groups to align data roadmap design and strategy and evaluate new technologies and tools
Partners with the HOPE Information Technology department to ensure proactive monitoring and timely upgrades are performed
Creates and builds dashboards and automated reporting solutions to address unique HOPE business cases and challenges
Assists in data migration, conversion, and data validation activities for new software/system implementations
Ensures data loads occur without incident or impact to reporting and downstream systems
Ensures product/departmental milestones and goals are met
Creates training materials, documentation and/or technical writing regarding reporting and other informative data practices
Manages subordinate staff in their day-to-day performance with full authority of personnel actions
Performs administrative and managerial duties such as timekeeping and monitoring, capacity planning, and performance management
Performs other duties as assigned

Qualifications:

Required:

Bachelor’s degree (or higher) in Statistics, Data Science, Computer Science, Engineering Applied mathematics
Minimum of 6 years of experience with data management, data architecture, data quality, data governance, and/or data engineering (i.e., compliance reporting, systems, data base designer, etc.)

Preferred:

Graduate degree in Data Science, Applied Mathematics, or another quantitative discipline.
Experience working with advanced data analytics tools, cloud platforms, or enterprise-level data systems
Experience leveraging the use of artificial intelligence for analysis and reporting
Strong background in designing and implementing data governance frameworks or scalable data solutions

Key Competencies & Skills:

Decision Making- Drawing correct and realistic conclusions and making timely decisions based on available information.
Leadership- Achieving results through people by successful objective setting, performance review, motivation, delegation, teambuilding, commitment gains, and empowerment
Organizational awareness- Having and using knowledge of systems, situations, procedures, and culture inside the organization to identify potential problems and opportunities; perceiving the impact and the implications of decisions on other components of the organization.
People Development & Leadership - Having the ability to assess skill strengths and weaknesses of individuals and teams in order to determine what actions are appropriate to build and/or improve the needed skills. Achieving results through people by successful objective setting, performance review, motivation, delegation, teambuilding, commitment gains, and empowerment.
Results Orientation - Being persistent and showing perseverance on achieving concrete and tangible results out of personal responsibility; getting optimum results from situations and being ready to take action and show tenacity in case of obstacles or resistance.
Strategic Thinking & Accountability - Understands and processes complex information and exercises sound judgment, considering the situation, the issues, the key players, and the levels of authority involved. Proposes courses of action that further the objectives, priorities, and vision of the organization. Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization
Proven work experience with managing teams or work experience as a data manager
Strong demonstrated interpersonal and communication skills; able to build relationships and garner trust with stakeholders in a short period of time to drive adoption of data science capabilities
Strong organization and process-focused
Adept in using visual collaboration and diagramming platforms e.g. as Miro, Visio, Sketch, etc.
Possess strong business acumen with the ability to interact professionally with a diverse group
Ability to manage multiple projects, tasks, and stakeholders simultaneously

Work Environment:

Employee spends most of the time in office environment, accessible to the public, members, and potential members
Noise level in the work environment is usually moderate
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Comprehensive Benefits Package:

Paid Vacation and Sick Time
11 Paid Holidays
401(k) with Company Match
Medical, Dental, and Vision Benefits
Flexible Spending Account (FSA)
Disability Benefits
Life Insurance, Critical Illness, Accident
Employee Assistance Program (EAP)
Tuition Reimbursement, Professional Development

Hope Enterprise Corporation does not participate in or engage in any form of visa sponsorship, including employment-based visa applications or extensions (e.g., H-1B, TN, O-1, OPT, STEM OPT, etc.). Candidates must be legally authorized to work in the United States at the time of application and throughout the duration of employment

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Hope Enterprise Corporation

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